Choosing the right music on hold can be advantageous to any business aiming to keep their callers engaged and interested while remaining professional.
Don’t leave your callers in silence, this greatly increases the chance of them hanging up and never calling back. Music can be used to engage customers while they wait to speak to you.
You can push special offers, explain what's happening in your industry and give away useful information, saving you time and keeping the customer engaged.
Statistics show that a well thought out Music on hold campaign can increase sales revenue, engage your clients and leave them with a better sense of your customer service.